Refund policy

This policy explains when you can cancel an order, withdraw from the contract and get a refund, and what happens if a license code does not work.

1. General rule

Under the Law of Georgia on Consumer Rights Protection, a consumer may withdraw from a contract concluded at a distance (online) within 14 calendar days without giving a reason. The law provides exceptions for digital content and services — they are described below.

2. Digital products (license codes, subscriptions)

2.1. Why the right of withdrawal is lost

A license code is digital content supplied on a non-durable medium: once shown, it can be used and cannot physically be "returned". Therefore, under Article 14 of the law, the right of withdrawal is lost when supply has begun with your prior consent and you knew that you would lose this right.

This consent is given explicitly when you order: at checkout you must tick "I agree that I lose the right to return the purchased product as soon as I receive the digital code/license". Without it the order cannot be placed. The time of consent is stored with the order. The same consent is required when accepting a corporate offer.

2.2. When you can cancel and get a full refund

  • Before the code is delivered — if the order is unpaid, or paid but the license code has not yet been issued (it does not appear in "My licenses"). Contact us and we will cancel the order and refund the full amount paid.
  • When we cancel — if the product could not be supplied (e.g. out of stock), the price was wrong or we cancelled the order for another reason.
  • Double or mistaken payment — the overpaid amount is refunded in full.

2.3. Faulty or wrong code

If the code supplied does not activate, has already been used or does not match the product ordered (different version, edition or term), this is a defect, and the loss of the right of withdrawal does not apply to it.

  1. Write to hello@b2service.ge or WhatsApp +995 557 66 70 50 with the order number, product name and the error text or a screenshot.
  2. We check the code and, if needed, help with activation — the cause is often a wrong edition or activation step.
  3. If the code is indeed faulty, we replace it with another code free of charge. If replacement is not possible, we refund the full amount paid for that product.

Please report the problem as soon as possible after receiving the code, preferably within 14 days. This does not limit your statutory rights regarding defective products.

2.4. When no refund is given

After the code is delivered, no refund is given if:

  • you changed your mind or no longer need the product;
  • you bought a different product, version or edition by mistake although the product page stated the correct information;
  • the code was activated and later cannot be re-activated after changing the device, reinstalling or replacing hardware, for a license tied to one device under the manufacturer's rules (e.g. OEM);
  • you shared the code with another person or it became known to a third party through your fault;
  • the license was blocked for your breach of the manufacturer's terms.

Even in such cases we will help if we can — e.g. in contacting the manufacturer's support.

3. Bundles

A bundle is one product at a fixed price. If one of its codes is faulty, we replace it. If replacement is not possible, we refund its share, calculated proportionally from the bundle price according to the individual prices.

4. Services

  • You may withdraw from a service within 14 calendar days of concluding the contract.
  • If, at your request, we started the service within that period and you then withdraw, the value of the work already done is deducted from the amount paid.
  • The right of withdrawal is lost for a fully performed service if performance began with your prior consent and you knew that you would lose this right.
  • If a service was performed improperly through our fault, we fix it free of charge, and if that is not possible, refund the corresponding amount.

5. How to request a cancellation or refund

Send a clear statement by email to hello@b2service.ge (preferably from your account email) including:

  • the order number;
  • the product or service;
  • the reason (optional when exercising the right of withdrawal);
  • for bank transfer payments — the account to refund to, if it differs from the payer's account.

We will confirm receipt and send our answer by email. If an order is cancelled, the reason appears in "My orders" and on the invoice.

6. Refund period and method

  • We refund without delay, no later than 14 calendar days from the day the request is accepted or the order is cancelled.
  • Card payments are refunded to the same card through the bank you paid with (Bank of Georgia or TBC Bank). Installments are refunded through the bank that financed them, under the installment agreement. Points payments are returned as points under Bank of Georgia's rules. After it leaves the bank, the amount usually takes 1 to 10 working days to appear on your account, depending on your bank.
  • Bank transfer payments are refunded to the account you paid from; for company orders — to the company account.
  • The amount actually paid is refunded (taking any coupon discount into account). We charge no additional fees.
  • If an RS.ge tax invoice was issued to a company, it will be corrected as required by law.

7. Corporate orders

Orders placed on the basis of a corporate offer are governed by this policy and the individual terms of the offer (e.g. changing the number of accounts in a subscription). The Law on Consumer Rights Protection protects individual consumers; relations with companies are governed mainly by the terms of the offer.

8. Disputes

If you are not satisfied with our answer, you may apply to the Competition and Consumer Protection Agency of Georgia, to mediation or to a court.

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