Terms of service

These terms govern the purchase of digital licenses, software products and services on b2service.ge, the use of your account and our relationship with you.

1. Who we are

The website b2service.ge is operated by, and the seller is, Individual Entrepreneur Vazha Urmishvili (identification code 20001068135, VAT registered), legal address: 16, 12th Street, Kondoli village, Telavi Municipality, Georgia (hereinafter "B2 Service", "we").

  • Email: hello@b2service.ge
  • Phone / WhatsApp: +995 557 66 70 50
  • Working hours: Monday–Friday, 10:00–20:00

2. Definitions

  • Website — b2service.ge and its English version b2service.ge/en.
  • Customer, "you" — an individual or a company that uses the website or places an order.
  • Digital product — a software license key (code), subscription or other digital content supplied electronically, not on a durable medium.
  • Service — technical work (e.g. installing an operating system or software) added to an order by our staff.
  • Account — the profile registered on the website from which orders, invoices and licenses are managed.

3. Acceptance and changes

When you register, sign in with Google for the first time or confirm an account through a link we sent you, you confirm that you have read and agree to these terms and the privacy policy. The time of your consent is stored in your account.

The terms may change because of changes in law, website features or business processes. The new version is published on this page. If a change is material, signed-in customers will see a notice on the website with links to the changed policies and must accept them again before continuing to use the website. An order already placed is governed by the terms in force when it was placed.

4. Account

4.1. Who can register

The website may be used and orders placed by persons aged 18 or over with full legal capacity, and by companies through an authorised representative. When ordering on behalf of a company, you confirm that you are authorised to do so.

4.2. Registration and sign-in

  • Registration requires a name, email and password. The password must contain at least 8 characters, one Latin capital letter and one digit.
  • Your email is confirmed with a 6-digit code valid for 10 minutes. Orders cannot be placed before confirmation.
  • You can also sign in with a Google account. In that case Google confirms your email and it cannot be changed on our side.
  • If an account was created by our staff (e.g. for a phone or corporate order), you will receive an email link to accept the terms and obtain a one-time password. The one-time password is valid for 7 days and must be changed at first sign-in.
  • Passwords are reset with a code sent to your email.

4.3. Account security

You are responsible for keeping your password secret and for actions taken from your account. If you believe someone else has access to it, change your password immediately and contact us. For security, a session ends automatically after 30 minutes of inactivity. The number of sign-in attempts is limited.

4.4. Accurate data

When ordering, provide your correct name, phone and email, and for a company — the company name and identification code. Invoices and, where needed, RS.ge tax invoices are issued with these details. We are not liable for consequences of incorrect data.

4.5. Blocking an account

We may restrict an account temporarily or indefinitely if there is a reasonable suspicion of fraud, use of someone else's payment method, abuse of the website or another material breach of these terms. While blocked, the website shows a notice with the period; contact us with any questions.

4.6. Deleting an account

You can delete your account yourself from the profile page ("Delete account"). After deletion your access to the profile ends, while orders and invoices are kept for the period required by tax and accounting law (see the privacy policy). The email of a deleted account can be registered again after 3 days. Save your license codes before deleting — afterwards they no longer appear in "My licenses".

5. Products and licenses

5.1. What we sell

The website sells licenses and subscriptions for software of third-party manufacturers (e.g. Microsoft, ESET, Adobe), bundles of them, and our own services. The product page shows the version/edition, license type and term (e.g. perpetual, yearly or monthly subscription), number of devices and other key features. Before ordering, make sure the product is compatible with your device and operating system. If in doubt, contact us before ordering.

5.2. Manufacturer terms

The use, activation, technical limits and updates of a license are governed by the manufacturer's license agreement (EULA) and rules. We are the seller, not the software manufacturer, so the software's features, updates and the availability of the manufacturer's services are determined by the manufacturer. Some licenses (e.g. OEM) are tied to one device and cannot be transferred — this is stated in the product description.

5.3. Bundles

A bundle is a set of several products at a fixed price. When you buy a bundle, a separate license code is issued for each component and appears in "My licenses" under the component's name.

5.4. Stock

Stock of digital licenses is shown on the website in real time. When a product is out of stock, a "Request" button is shown instead.

5.5. "Price on request" and product requests

Some products are priced individually — they cannot be added to the cart; send us a request instead. If you cannot find a product or it is out of stock, you can fill in the request form (sign-in required; up to 3 documents of up to 10 MB each). Up to 3 requests are accepted per customer in 24 hours. We reply by email. A request is not an order and does not oblige us to supply the product.

5.6. Accuracy of information

We strive to keep product descriptions, comparison tables and images accurate. Images may be illustrative, and comparison tables are general information that does not replace the manufacturer's official description. If we find an obvious error (e.g. a wrong price or description), we may correct it before an order, and for an order already placed offer the correct terms or cancel the order and refund the full amount paid.

6. Prices

  • All prices are in Georgian lari (GEL) and include VAT (18%). The VAT amount is shown separately at checkout, in your orders and on the invoice.
  • Delivery of digital products is free — there are no additional charges.
  • For discounted products the website shows the old price and the discount percentage.
  • Prices may change. The price shown when the order was placed applies to the order.

7. Placing an order

  1. Add products to the cart and proceed to checkout. Only signed-in customers can place orders.
  2. Choose the customer type — individual or company (company name, identification code, email, phone). The company name may be filled in automatically from RS.ge data.
  3. Enter the contact person and phone, choose a payment method and, if you wish, apply a promo code.
  4. For digital products you must confirm that you agree to the supply of the digital code/license starting and that you know you lose the right of withdrawal (return) once it is supplied (see the refund policy). The time of this confirmation is stored with the order.
  5. After confirmation the order is placed, appears in "My orders" and you receive an email.

The contract is concluded when the order is placed. We may cancel an order if: the product turned out to be out of stock because of a technical error; the price was obviously wrong; there is a reasonable suspicion of fraud. In that case we will tell you the reason and refund the full amount paid.

An order may also be placed by our staff (e.g. by phone, email or based on a corporate offer). Such an order appears in your account and these terms apply to it.

8. Payment

8.1. By invoice (bank transfer)

Right after ordering you receive a PDF invoice by email. It is also available in "My orders". The invoice shows our bank accounts (Bank of Georgia, TBC Bank), the amount and the payment due date. Please include the order number in the payment reference. Payment is confirmed once the funds reach our account, during working hours. Orders not paid by the due date may be cancelled. If you are a VAT-registered company, we can also issue a tax invoice on RS.ge.

8.2. By card

Card payments are made on the secure page of Bank of Georgia or TBC Bank (its payments partner, Flitt), as you choose,, to which you are redirected. You enter your card details only on the bank's page — we cannot see or store them. When the payment succeeds, the order is confirmed automatically. If the payment fails, the order is not placed and you can try again or choose another method. A method that is temporarily unavailable is marked "Soon" at checkout.

8.3. Other

Installments — through Bank of Georgia or TBC Bank: you choose the term in the bank's calculator, fill in the application on the bank's page and the bank decides on its own terms. The order is confirmed and you receive the license once the bank pays for it. If the bank does not approve the application, the order is not placed.

Payment with points — with Bank of Georgia MR / Plus points, on the bank's secure page. The bank sets the value of the points and deducts them. The order is confirmed and you receive the license once the payment is made.

9. Coupons and promo codes

  • One coupon applies per order. Entering a new code replaces the previous one.
  • A coupon may have conditions: validity period, minimum amount, specific products or categories, usage limit (overall or per customer), new or returning customers only, companies only or a specific customer. If a condition is not met, checkout shows the reason.
  • A coupon cannot be exchanged for cash or transferred to another person unless its terms say otherwise.
  • If a coupon is abused (e.g. by creating multiple accounts), we may cancel the discount or the order.

10. Delivery

Digital products are delivered electronically after payment is confirmed: the license code appears in "My licenses" and you receive an email notice. Details are in the delivery policy.

11. Returns and cancellation

The rules for returns, withdrawal and refunds are set out in the refund policy, which forms an integral part of these terms.

12. Services

Services (e.g. installing Windows or macOS, setting up software) are not sold separately on the website. Our staff add them to an order by agreement with you, at prices from our price list. The time, place and form (remote or on site) are agreed in advance. A service appears as a separate line in the order, the invoice and "My orders".

13. Corporate offers

We send companies individual offers by email: a PDF document and a personal link showing one or more packages, prices (excluding and including VAT), a comparison table, terms and a validity date.

  • An offer is valid until the end of the stated date (Tbilisi time). After that it can no longer be accepted, and we will send a new one if needed.
  • The link is personal. Do not forward it to anyone not authorised to decide on behalf of the company.
  • Choosing and confirming a package (name, phone, acceptance of the terms and waiver of the right of withdrawal for digital products) automatically creates an order and sends an invoice. The individual terms of the offer apply together with these terms; in case of conflict, the offer's terms prevail.
  • You can decline an offer on the same page, stating a reason.

14. Notifications and marketing

We send service emails (email confirmation code, order, invoice, license ready, reply to a request) without separate consent, as they are necessary to perform the order. Marketing emails and coupons are sent only with your consent. You can give or withdraw consent at registration, in the "Notifications" block of your profile or via the "Unsubscribe" link in any marketing email.

15. Prohibited actions

It is prohibited to:

  • use someone else's account, email or payment method without permission;
  • attempt to disrupt the website, bypass its protection or upload malicious code;
  • automatically download website content in bulk (scraping) or overload it with requests;
  • send fake requests or orders, or abuse coupons;
  • use a purchased license in breach of the manufacturer's license terms.

16. Intellectual property

The website's design, texts, logo and other materials belong to B2 Service or are used under license. Copying them or using them commercially without our written consent is prohibited. Manufacturer names and trademarks (Microsoft, Windows, Office, ESET, Adobe and others) belong to their owners and are used only to describe products.

17. Liability

  • We guarantee that the license code supplied is genuine, unused and matches the product ordered. For a faulty code we act under the refund policy.
  • We are not liable for damage caused by: a defect or discontinuation of the manufacturer's software or service; incorrect use of a license or breach of the manufacturer's terms; an incompatible device, where compatibility information was stated on the product page; disclosure of the license code to third parties by you.
  • Temporary unavailability of the website due to maintenance or causes beyond our control is not a breach of our obligations.
  • These terms do not limit the rights granted to consumers by the Law of Georgia on Consumer Rights Protection and other mandatory rules.

18. Force majeure

The parties are released from liability if an obligation could not be performed because of circumstances beyond their control (e.g. natural disaster, war, a decision of a public authority, large-scale disruption of banking, power or internet). In such a case the obligation is performed once the circumstances end.

19. Governing law and disputes

These terms are governed by the law of Georgia, including the Law of Georgia on Consumer Rights Protection and the Law of Georgia on Personal Data Protection. If you have a complaint, please contact us first at hello@b2service.ge — we will try to resolve it by negotiation. Consumers may also apply to the Competition and Consumer Protection Agency of Georgia, to mediation or to the courts of Georgia as provided by law.

20. Contact

For questions, complaints and feedback: hello@b2service.ge, +995 557 66 70 50 (Monday–Friday, 10:00–20:00).

← Back to home